FAQS

General and Family First FAQS

General FAQ

What are client's rights?

Click here to view our client’s rights.

What programs do you offer/How can you help me?
Please visit the our services page
Do you have any programs for men?

Yes, we have outpatient for men and a PADRE program for fathers that have an open Child Protective Service Case.

How long is the stay?

Treatment stay is based on medical necessity, average length of stay is 60-90 days, and outpatient stay varies four to six months.

Can a person leave at any time during their stay?

Treatment is voluntarily, we encourage all clients to take advantage of Alpha Home’s continuum of care (residential, outpatient, and alumnae) to gain the full benefits of treatment.

Do you accept women with children?

Unfortunately we do not. Please check out our community resource page for more information.

My family member is in Residential treatment, when can I go visit?
What types of insurances do you take?
Please see our insurance page.
Do you have any other locations?

We are located in downtown San Antonio and at this time, this is our only location.

Can I just show up and be admitted?

Our residential program maintains full capacity and maintains a waitlist; please call our admissions department at 210-785-3011.

How long is the waiting list?

There is typically not a wait list for outpatient services. Residential services do normally maintain a wait list. The wait period is dependent upon several variables and in many cases the wait period can be minimal. We encourage individuals seeking residential treatment to not be deterred from seeking treatment due to the wait list and  should place themselves on the wait list as early as possible when seeking treatment.

Do you have any housing or any other resources?
Clients in treatment receive case management. Referral assistance-for information about community resources please look at our community page.
What to bring to the assessment screening for treatment?

If you are unable to pay for your treatment and are interested in applying for funding, you need to bring the following:

Proof of Texas residency, such as a Texas driver’s license or state ID; an official document mailed to you at a Texas address; a letter from Child Protective Services certifying that you are a Texas resident; or a lease agreement to a Texas residence with your name as leaser.

Proof of current monthly income for you and your spouse, if applicable (most recent paycheck stub or letter from employer, proof of government support, child support, SSI, SSDI, or other).

Proof of insurance (Medicaid, Medicare, Veterans Benefits, CHAMPUS, or other private insurance).

What can I bring to residential treatment?
Please view our checklist here.
How do I get on the wait list?

Obtain screening through Alpha Home or referral agency 210-261-3076

Do you accept walk-ins for screening/assessments?

Check here

Can I make an appointment for someone else?

Since treatment is voluntarily, we prefer the individual make their own appointment.

Can I put someone else on the wait list?

No, individuals are placed on the waitlist at time of screening.

Do you have detox/medical stabilization at your facility?

No, we do not but please check out the resources here.

Does a person have to test negatively for substances in order to be admitted?

While clients do not have to have a negative drug screen, clients must be medically stable and not in need of detox.

What is the admission process?

Please see our admissions page.

Family first FAQ

Do we need to be addicted to alcohol and/or drugs to attend?

Our program is open to all individuals. The information shared during the sessions is useful to pregnant and/or parenting women, and expecting or parenting men who aren’t necessarily battling an addiction. Every parent battles with stress and anxiety so this program is designed to help cope with and manage that stress while also provide beneficial information.

Is there a cost for the programs?

There are no charges for any service in the Family First Program.

How long is the program?

The program length varies based on client participation and needs, but typically lasts at least 6 weeks. For example, one individual may only attend 1-2 classes while another individual attends every class because they’re in need of more assistance. Each situation is different and we’re here to help and support any person(s) no matter the circumstances.

How many classes do I have to take?

This is a voluntary program. You do not have to take a certain number of classes, unless you have been referred by an agency that has a specific requirement that we can help you fulfill.

How many classes are there?

There are 6 different classes currently offered.

Is the program just for women?

No, there are opportunities for both women and their partners to participate in Pregnant and Postpartum Intervention (PPI) classes. We also offer a separate men’s program, PADRE.z

Is it only for adults?

Yes, with the exception of pregnant teens between 13 and 17.

What’s the age requirement to participate in the program?

Primarily we serve adults 18 years and older, but we do provide services for pregnant or parenting adolescents between 13 and 17.

How can I get into the program/sign up?

Call our main line at (210) 735-3822 and let the receptionist know you’re interested in the Family First program. From there you can schedule an appointment with any case manage present.

Do you have to be pregnant to attend classes?

No, you do not have to be pregnant. You may be a current parent who has a child/children 18 months or younger, however, if you are involved with CPS, you may participate in the program if you have a child under the age of 6.

Can I bring my children to class?

Unfortunately, we do not allow children in any class.

Can I bring my partner to classes with me?

Yes, however the Me First class is strictly for women.

How can I benefit from the Family First program if I don’t use drugs or alcohol?

While Family First is a unique program which deals with the impact of drug and alcohol use on families, we offer an array of classes on various topics about pregnancy and parenting including prenatal care, breast feeding and nutrition, pre and post partum depression, infant/child care, safety and child development, healthy communication, co-parenting and family bonding.